Política de reembolso

Thank you for shopping with us. We take great pride in the quality of our products and are committed to ensuring you have the best possible experience.

To initiate a return or exchange, please submit a request here within 30 days of your purchase date.

If you believe your item has a manufacturing defect or product quality issue, please submit a request for a refund or exchange within 30 days of your purchase date.

To be eligible, your item must be unused, in its original packaging, and accompanied by proof of purchase. Our team will review your claim and provide return instructions if the issue qualifies under our product quality warranty.

With Checkout+, if your return is approved due to a confirmed product quality issue, you will receive a prepaid shipping label to print and attach to your return package. 

Without Checkout+, if your return is approved, you will be responsible for paying for the return shipping label.

For items that arrived damaged - Please dispose of safely and in accordance with local laws after submitting a return request. There is no need to return.

Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. 

Please allow 3-5 days for the refund to appear in your account, depending on your payment method and bank processing times.

Exceptions: 

We do not offer refunds or exchanges for items lost during shipping. If your item(s) are lost, please contact the shipping carrier to file a claim.

If you have any questions or concerns regarding our refund policy, please contact us at hi@cookmagnifique.com and we will be happy to assist you.