Return, Exchange & Refund Policy
Thank you for shopping with Magnifique. We take great pride in the quality of our products and want you to be satisfied with your purchase. This policy explains how to return an item, request an exchange, or report a problem with your order. It applies to purchases made at cookmagnifique.com and forms part of our Terms of Sale.
Quick guide: where to send your request
| Situation | Where to go |
|---|---|
| Return for refund | Return & Exchange Portal |
| Exchange for a different item | Return & Exchange Portal |
| Wrong item received | Return & Exchange Portal |
| Item arrived damaged | Email hi@cookmagnifique.com |
| Product defect or quality issue | Email hi@cookmagnifique.com |
1. Returns and exchanges
You may request a return or exchange within thirty (30) days of the delivery date by submitting a request through the Return & Exchange Portal.
To be eligible, the item must be:
- Unused and in resalable condition;
- In its original packaging with all accessories, parts, inserts, and documentation included; and
- Accompanied by valid proof of purchase.
Return authorization is required. Please do not ship any item back until you receive return instructions through the Portal. Unauthorized returns may not be processed or returned to you.
Return shipping. For change-of-mind returns and exchanges, you are responsible for return shipping. Customers who purchased Checkout+ at checkout will receive a prepaid return label as part of that coverage. Original shipping charges are not refundable.
Exchanges. If the exchange item differs in price, we will charge or refund the difference to your original payment method.
2. Wrong item received
If you received an item you did not order, submit a request through the Return & Exchange Portal within thirty (30) days of delivery. We will provide a prepaid return label and ship the correct item at no cost to you. Return shipping is always on us in this situation.
3. Items that arrive damaged
If your order arrives damaged, email hi@cookmagnifique.com within five (5) days of delivery with:
- Your order number, name, and order email
- Photos of the outer shipping box and packing materials; and
- Photos and videos of the damaged product.
Please keep the item and its packaging until we confirm next steps. In some cases we will ask you to return the item for inspection, and we will provide a prepaid return label. In other cases we will instruct you to dispose of the item safely and in accordance with local law, with no return required. Do not dispose of a damaged item before receiving instructions from us.
Once confirmed, we will send a replacement or issue a refund, at your preference where the item is in stock.
4. Product defects and quality issues
If you believe your product has a manufacturing defect or quality issue, email hi@cookmagnifique.com with your order number, a description of the issue, and photos and video where possible.
Defect claims are evaluated under our Limited Warranty, which covers defects in material and workmanship for one (1) year from the date of purchase. Normal use does not disqualify a defect claim, the "unused and in original packaging" requirement in Section 1 does not apply here.
We may ask you to return the product for inspection. If we do, we will provide a prepaid return label. If a defect is confirmed, we will repair, replace, or refund the product at our option as set out in the Limited Warranty, at no shipping cost to you.
If inspection shows the issue falls outside the Limited Warranty, for example, damage from misuse, unauthorized repair, or normal wear of consumable parts, we will explain the finding and offer available repair or replacement-part options. You may request that the item be returned to you at your expense.
5. Items we cannot accept
- Items returned more than thirty (30) days after delivery (defect claims within the one-year warranty period are handled under Section 4);
- Items that are used, damaged by the customer, missing parts, or not in resalable condition, except where the return relates to a defect, damage in transit, or a wrong item;
- Final sale, clearance, or "as is" items, where identified as such at the time of purchase;
- Gift cards;
- Products purchased from a retailer other than cookmagnifique.com. These must be returned to the original retailer under that retailer's policy.
We reserve the right to refuse returns that do not meet this policy, and to limit or decline returns where we identify a pattern of abuse.
6. Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are issued to your original method of payment.
Please allow three to five (3–5) business days after processing for the refund to appear on your statement, depending on your payment provider and bank. Refunds do not include original shipping charges, except where the return is due to our error, a defect, or damage in transit.
If a returned item arrives used, incomplete, or damaged and does not qualify under Sections 2, 3, or 4, we may issue a partial refund reflecting the reduced value, or return the item to you at your expense. We will contact you before doing either.
7. Gifts
If you received a Magnifique product as a gift, contact hi@cookmagnifique.com with the order number or gift receipt. Approved returns on gift purchases are refunded as store credit to the gift recipient, or to the original purchaser's payment method at their request.
8. Lost or stolen packages
Packages lost, stolen, or not received are handled under our Shipping Policy, not this policy. Please file claim with the carrier and local law enforcement.
9. Your legal rights
This policy does not limit any rights you may have under applicable consumer protection law, or under our Limited Warranty. Some states provide additional return or refund rights that may apply to your purchase.
Questions
Contact us at hi@cookmagnifique.com and our Customer Service team will be happy to help.
Magnifique International Inc. · hi@cookmagnifique.com · cookmagnifique.com